Refund policy

If we do not deliver the agreed items of your Checked Launch, you get a full refund. The agreed items are:

1. A short intake form: your buyer, your goal, your launch timing and the reach you already have.

2. A Channel Plan: the two channels where your buyers can actually be reached, and why each one fits.

3. For each of the two channels: up to 5 posts or messages written for your buyer, and up to 3 images in your app's colours. One regeneration per section.

4. Tracked links for every item, and instructions to count one goal in your app (usually sign-up).

5. Checked by a person before you get it.

6. A results review 14 days after you receive it: clicks per channel and post, plus the conversions you report, and the next step.

We do not promise users, signups or revenue. We prepare the launch and show you honestly what worked. So a launch that brought fewer users than you hoped is not by itself a reason for a refund; an item we did not deliver is.

Email support@unbeta.app from the address on your account and say which item was not delivered. We reply within a few working days.

Refunds go back to the original payment method through Dodo Payments, our merchant of record. Checkout and your receipt show Moonshift, the company that runs Unbeta. Banks usually show them within 5 to 10 working days.

Please email us first. We refund eligible orders faster than a dispute resolves.